Facebook employees will not be able to access internal tools after a shutdown

Facebook employees and contractors complained Monday that they could not log into their work accounts after the company’s worst outage since 2008.

Monday’s six-hour blackout not only prevented the company’s more than 3 billion users from accessing Facebook and its Instagram and WhatsApp services, but also affected internal employee systems.

Specifically, employees say power outages have left them inaccessible to the tools they use to track information such as the number of people using a particular service and internal chat capabilities. The workers demanded anonymity to discuss internal secrets.

An engineer assigned to help resolve a service issue was unable to even log in and be involved in resolving the issue due to the severe power outage, a person familiar with the situation told CNBC.

The suspension reveals that Francis Hague, a former product manager of Facebook’s citizenship team, is a whistleblower behind a number of internal documents cited in the Wall Street Journal’s “Facebook File” series of reports. Occurs the day after the revelation.

An Instagram employee told CNBC that some employees were the karma of recent whistleblower trials. Employees added that it hurts creators and brands that plan to launch an ad campaign on Monday.

A Facebook contractor told CNBC workers had to log in every five minutes to see if anything had changed, creating a stressful environment.

A company spokesperson said in a text message that his email was not working and directed CNBC to a tweet from Facebook chief technology officer Mike Schroepfer as the company’s official statement on the matter. ..

“Currently, an * honest * apology to all those affected by the outage of Facebook services.” Tweeter Shrapefer announced he quit the company last month. “There is a network issue and the team is working on debugging and restoring as quickly as possible. “